Dragons Den



Customer Complaints and how to deal with them.

LEARN
Listen,
Empathize
Apologize
React
Now



Business letter format

Assignment.  Business letter response to a complaint. 

Here is a LINK to help you with your format.

Talk on Sears, a failure of Management to adapt to a changing market.

Discuss this LINK as a class.

Next,

Using this LINK, answer the following questions.

1. In your own words, briefly summarize the 3 reasons (there are more) that Sears Failed as a company that are explained here.

Questions from yesterdays notes and video.

1.  What management style is best? or is a combination best? explain with examples

2.  Read pages 220-221.  Explain some advantages and disadvantages of using teams. 

3. Give an example when it would be advantageous to have teams in a job/company. 

Oct 10

Dragons Den

Today we are going to move on from Production to Management (functions of business)

Notes on Management/Leadership.  

Video "How Bad is your Boss"

Today we will continue with production

Discuss and know these terms.

Raw Material
Processing
Grading
Quality Control
Labour
Capital.

Assignment.

Pick 2 products.  On YouTube, look up How they are made.  Can also search for How its Made and pick 2 products from the list.  After watching the video (most are about 5 min), answer the following

1. What 'raw materials' are used?
2. How are they processed?
3. Is there any grading?
4. What quality controls are in place?
5. What type of labour is used (skilled or unskilled) and is it intensive or non-intensive?
6. What are the Capital cost like, very high, high, low, very low.

Please do this for 2 products.

Check stocks.

Finish video "The True Cost"

Questions.

1. In your own words, explain what 'Fast Fashion' means.

2. What do Production Cost and Landed Cost mean?

3. Why do companies use the current model of production (using cheap labour in other countries) for clothing.  (why/what benefits are there for companies)

4. What are some of the environmental impacts of Fast Fashion, keeping in mind, farming, production and disposal?

5. Pick a clothing brand.  Using the internet, see if you can find out how and where their products are made.  Explain.  Was this information easy to find?  Why do you think it was presented this way?

(skip Dragons Den today)

Go over marks

Watch 'The True Cost' for today and tomorrow.

It is a film that highlights both Production, Marketing, and Ethics.

Questions and discussion tomorrow.

Video on Lego,

Today Lego is one of the most popular toys world wide.  How is Lego Produced and distributed worldwide? Has being highly 'automated' helped the company out?  Explain.